This page was last updated on 14 July 2020

Frequently Asked Questions

VIA Education is committed to ensuring the health and safety of all our students, staff and trainers. We are actively monitoring the Coronavirus (COVID-19) situation and responding quickly to the rapidly evolving situation. As a result of this rapidly changing situation, VIA has taken several adaptive measures, inline with the advice and guidance provided by various government authorities, to ensure students’ studies and health are not adversely impacted. We put together frequently asked questions below in a hope to answer some of the concerns and questions raised by our students.

1.How do I get up-to-date information from VIA Education?

Please check your emails regularly as VIA Education sends most up-to-date information to its students via emails. Don’t forget to check spam or junk emails. Sometimes emails can go into these folders because of your email settings and security.

2.What is happening with classes in the campus?

Australian Government’s current advice for education providers such as VIA Education is to continue to teach its students. So, following this advice, VIA Education will continue to teach its classes. But to protect the health of its students, staff and trainers, VIA Education will, temporarily, run its classes online. Your will be informed when the classes resume to face-to-face delivery.

3.Do I come to campus to attend classes?

No, you don’t need to come to campus to attend classes, instead you will study from home and join online classes. You will receive emails with more details on online classes close to each term. Your will be informed when the classes resume to face-to-face delivery.

4.Do I still follow same class shift days and times like before?

The way class sessions are delivered online will be little different. You will receive emails with information about your online classes close to each term.

5.What equipment do I need to attend online classes from home?

You need a computing device with:

• Internet access
• Microsoft office suite (Word, Excel and PowerPoint minimum) or similar
• PDF reader
• Webcam/video camera

Computing device can be a desktop, laptop or tablet device as long as it has all the above.

6.How do I submit assessments if I am studying from home?

All currently studying students at VIA Education have access to its e-Learning platform. Here you will find learner guides and assessment resources relevant to your current units.

There is also an option in this platform to submit your completed assessments.

For more detailed information on how to upload your completed assessments, please refer to the ‘e-Learning Guide for Students’ available within the e-Learning platform.

You can also contact the college or your trainer if are not sure about something in the e-Learning platform.

7.Is my student visa affected because I am studying from home online?

No, your student visa will not be affected as long as you maintain your enrolment at VIA Education, attend online classes and maintain satisfactory course progress and your student visa conditions.

8.Will my attendance be monitored because I am studying from home online?

Yes, your participation in online classes will still be monitored.

9.I am currently in my home country and I am unable to come to Australia due to current travel ban. Can I still continue my studies from home?

Yes, if you are currently enrolled and have the Australian student visa, you can still continue your studies from your home country. Make sure you maintain your enrolment at VIA Education, attend online classes and maintain satisfactory course progress in order to maintain your student visa conditions.

Please note that you must make arrangements to come back to Australia as soon as the current travel ban is lifted.

10.I am a new student starting my course with VIA Education. Do I have to come to campus to attend orientation?

VIA Education has implemented strict social distancing and other health protocols to conduct orientation sessions on campus. You will receive an email about these protocols close to your orientation.

Students who are unable to attend orientation in the campus will be given an opportunity to attend online orientation.

Please note that students who are currently in their home country can still start their course as long as they have the current enrolment with VIA Education and has the current Australian student visa.

11.Can I still come to the campus If I can’t solve my issue over the phone, email or video meeting?

Yes, you can still come to the campus, but before coming, you must call the college. If you are not well, do not come to campus.

12.Can I defer or suspend my studies?

Deferring or suspending your studies may affect your student visa and, in most cases, you may need to extend your current student visa to complete your studies. We suggest that you speak to our student services team before deciding. In all cases, VIA Education’s deferral and suspension policy applies.

Please note that VIA Education is offering online classes so that students can continue their studies no matter where they are currently located.

13.I am unable to pay my full installment fee by due date. Can I have a payment plan?

VIA Education generally do not offer payment plans unless unforeseen and exceptional short-term financial hardship is experienced by students. We acknowledge the disruptions caused by COVID-19 situation, so please talk to our student services team to discuss your options and eligibility for a payment plan.

14.Can I go back to my home country to continue my studies there?

Australian Government is advising that it is not safe to travel overseas because of the current COVID-19 pandemic situation. If you must leave Australia, please remember that you may not be able to return until the current travel ban is lifted.

If you are continuing your studies from your home country, you must still maintain your enrolment at VIA Education, attendance in online classes and satisfactory course progress in order to maintain your Australian student visa.

VIA Education will offer the online study option to students who are restricted by the current travel ban until it is lifted as long students maintain their enrolment at VIA Education, continue to attend online classes, maintain satisfactory course progress and student visa conditions.

15.Can I still enroll into VIA Education’s courses?

Yes, you can. But please note the following information.

If you are not in Australia, you may not be able to travel to Australia due to current travel ban. However, if you have current Australian student visa, you can still start your course from your home country as long you maintain your enrolment at VIA Education. You will be required to come to Australia on student visa as soon as the current travel ban is lifted.

If you are not in Australia and you don’t have current Australian student visa, you will still be eligible to apply for a student visa. We strongly suggest that you speak to the Australian immigration office or Australian embassy in your home country on how to apply for Australian student visa.

16.How is VIA Education supporting its students during this crisis?

VIA Education has been very proactive in managing the current COVID-19 situation with regular communication with its students, staff and trainers.

VIA Education has taken several adaptive measures to ensure health and safety of its students, staff and trainers and, and also to support students’ studies.

VIA Education has implemented COVID-19 student support measures to assist eligible students to manage their living expenses during peak period (April and May) of this pandemic.

17.Where can I find more information about COVID-19 situation in Australia?

Health information about COVID-19 can be found here:

Australian Government’s Department of Health 

New South Wales Official Government Website

New South Wales Government’s Department of Health Website 

Australian Government Official Website has links to WhatsApp channel and Coronavirus App. Go to the bottom of the page to ‘Stay connected’ section for more information.

18.Where can I find more information about travel bans, student visas and other immigration related matters affecting international students?

Go to Department of Home Affairs website. Information is also available in other languages, just click on ‘Information in your language’.

19.Where can I find more information for international students?

Information for international students and their studies can be found here at the Department of Education, Skills and Employment website (click on ‘Information for International Students’)

Study in Australia website also has some useful information for international students.